Copy of Online Order and Delivery
City Super Limited accepts payments made by PayPal. Orders will be charged in Hong Kong dollars.
Xmas Dinner Pre-order
*Ordering Period: 21/11/2019 - 16/12/2019
*Delivery/Pickup Period:19/12/2019 - 2/1/2020
Home Delivery
- Order of HK$600 or above*, Free Delivery#
- Purchase less than HK$600* – HK$60 delivery charge#
*Applicable to merchandise listed on this website only.
#Applicable to single delivery address only. Extra HK$60 will be charged for re-delivery arrangements.
Hong Kong Home Delivery Service
Same Day Delivery Services are not available for the remote areas as shown in the table below:
| Service Area | Standard Delivery Time Slot | Service Type |
| Hong Kong Island, Kowloon, New Territories |
Mon to Sun (2:00 p.m. - 8:00 p.m.) | Same Day Available |
|
Remote areas: Tung Chung, Discovery Bay, Sai Kung, Ma Wan, Disneyland, Shek O, Clear Water Bay, Kwu Tung, Tai Lam, Lam Tsuen Tai Po |
Mon to Sun (9:00 a.m. - 6:00 p.m.) | Next Day Services Only |
Same Day Delivery Services are not available for the products as shown in the table below:
| Product | Standard Delivery Time Slot | Service Type |
| Gift Voucher | Mon to Sun (2:00 p.m. - 8:00 p.m.) | Next Day Services Only |
| Pet Product | Mon to Sun (2:00 p.m. - 8:00 p.m.) | Earliest delivery date is the forth day following the order date |
- Specific delivery time is not available.
- Special request is required for delivery schedule from 9am to 2pm with service area in Hong Kong Island, Kowloon and New Territories (except remote areas). We will try to arrange and reply to you either successful or not.
- Delivery service is not available to outlying islands and overseas destinations.
- Order cut off time is 12:00 noon time for Same day delivery services.
- Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted.
- Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by City Super Limited.
Store Pickup Services
Order Services Lead-time:
Same day collection available for online orders submitted before 12:00 Noon Time and available to collect at Stores at 6:00 pm onward, by including Sunday and Public Holiday.
For next day collection, the pickup order shall be ready from 11:00 am onward (*2:00 pm for LAB Concept store)
Store Pickup locations: Times Square, Harbour City, New Town, IFC city'super and LAB Concept Stores
Same Day Store Pickup Services are not available for the products as shown in the table below:
| Product | Standard Pickup Time Slot | Service Type |
| Gift Voucher |
(11:00 am onward) *2:00 pm for LAB Concept store |
Next Day Services Only
|
| SUPER SWEETS GALLERY |
(11:00 am onward) |
Earliest delivery date is the second day following the order date Order cut off time is 10:00 pm |
| Gift Card, Caviar |
(11:00 am onward) *2:00 pm for LAB Concept store |
Earliest delivery date is the third day following the order date |
Customers may choose to collect the online order at the pickup counter of our city'super stores. It is a must to present the order confirmation number when collect the order. Also, Customer needs to sign a confirmation of receipt when collect the products and by doing so, customer accepts the responsibility for the products ordered from that moment on.
Xmas Party Set
*Ordering Period: 21/11/2019 - 29/12/2019
*Delivery/Pickup Period: 26/11/2019 - 1/1/2020
Home Delivery
