Online Order and Delivery Arrangement

City Super Limited accepts payments made by PayPal & Stripe. Orders will be charged in Hong Kong dollars.


Party Set Menu

*For Lunar New Year Promotion items, please order separately.

Home Delivery


Lunar New Year Promotion

*For party Set Menu items, please order separately.

Home Delivery

  • Order of HK$800 or above*, Free Delivery#
  • Purchase less than HK$800* – HK$100 delivery charge#

*Applicable to merchandise listed on this website only.
#Applicable to single delivery address only. Extra HK$100 will be charged for re-delivery arrangements.

Hong Kong Home Delivery Service

Same Day Delivery Services are not available for the remote areas as shown in the table below:

Service Area Standard Delivery Time Slot Service Type
Hong Kong Island,
Kowloon,
New Territories
Mon to Sun (2:00 p.m. - 8:00 p.m.) Same Day Available
Remote areas:
Tung Chung,
Discovery Bay,
Sai Kung,
Ma Wan,
Disneyland,
Shek O,
Clear Water Bay,
Kwu Tung,
Tai Lam,
Lam Tsuen Tai Po
Mon to Sun (9:00 a.m. - 6:00 p.m.) Next Day Services Only

 

Same Day Delivery Services are not available for the products as shown in the table below:

Product Standard Delivery Time Slot Service Type
Gift Voucher Mon to Sun (2:00 p.m. - 8:00 p.m.) Next Day Services Only
Pet Product Mon to Sun (2:00 p.m. - 8:00 p.m.) Earliest delivery date is the forth day following the order date


Macau Home Delivery Service

Macau E-shop has been suspended until further notice.

Terms and conditions:
  • Specific delivery time is not available.
  • Special request is required for delivery schedule from 9am to 2pm with service area in Hong Kong Island, Kowloon and New Territories (except remote areas). We will try to arrange and reply to you either successful or not.
  • Delivery service is not available to outlying islands and overseas destinations.
  • Order cut off time is 12:00 noon time for Same day delivery services.
  • Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted.
  • Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by City Super Limited.

Store Pickup Services

 

Order Services Lead-time:

Same day collection available for online orders submitted before 12:00 Noon Time and available to collect at Stores at 6:00 pm onward, by including Sunday and Public Holiday.

For next day collection, the pickup order shall be ready from 11:00 am onward (*2:00 pm for LAB Concept store)

Store Pickup locations: Times Square, Harbour City, New Town, IFC city'super and LAB Concept Stores

Same Day Store Pickup Services are not available for the products as shown in the table below:

Product Standard Pickup Time Slot Service Type
Gift Voucher

(11:00 am onward)

*2:00 pm for LAB Concept store

Next Day Services Only 

 

SUPER SWEETS GALLERY

(11:00 am onward)

Earliest delivery date is the second day following the order date

Order cut off time is 10:00 pm 

Gift Card, Caviar

(11:00 am onward)

*2:00 pm for LAB Concept store

Earliest delivery date is the third day following the order date



Customers may choose to collect the online order at the pickup counter of our city'super stores. It is a must to present the order confirmation number when collect the order. Also, Customer needs to sign a confirmation of receipt when collect the products and by doing so, customer accepts the responsibility for the products ordered from that moment on.

Full Implementation of the Plastic Shopping Bag Charging Scheme

To reduce the use of plastic bags, the full implementation of the Environmental Protection Department's Plastic Shopping Bag Charging Scheme will commence at all retail outlets on 1 April 2015. Our company will no longer provide free plastic bags, and customers should pay HK$0.5 for each plastic-handle bag and flat-top bag provided. For exempted items such as chilled and frozen foods, and foods in non-airtight packaging, only flat-top bags will be provided.

Be environmentally friendly. Bring your own bag.

If you have any further inquiries, please contact our Concierge staff.

*If an extra flat-top bag is requested for exempted items, customers should pay HK$0.5 for each plastic bag provided. Please visit the website of the Environmental Protection Department for details.
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